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Account and data deletion

SK PLAYER and BagPlay apps · Last updated: October 31, 2026

Here you can delete your app data and request the removal of your record from our servers. The apps do not create their own accounts: the device is identified by the code shown on the TV.

1. Delete the data on your device (right away)

Choose your device:

Roku, LG and BagPlay — open Settings → Maintenance, choose Clear app data and confirm (on Roku, with the parental PIN, if you have one). This deletes favorites, history, parental PIN, saved catalog, the playlists and the saved access. To just sign out: Settings → My account → Sign out of this account.
Android (SK PLAYER from Google Play) — open Android Settings → Apps → SK Player → Storage → Clear data. This deletes favorites, history, parental PIN, the playlists and the saved access on this device. To delete only the history, use Settings → Privacy inside the app.
iPhone, iPad and Mac — open Settings → Maintenance → Clear app data (the same as Sign out). This deletes the session, the playlists, the stored passwords and the device key. What stays: the device identifier, the remembered ID and username (without the password), the language, the terms acceptance and the last known Apple subscription status. The subscription is not cancelled here: see the Support center.

Uninstalling the app (on Roku, removing the channel) or restoring the device to factory settings deletes what was left in the device’s files. On iPhone, iPad and Mac, what is in the Keychain (such as the device identifier) may remain stored after uninstalling. None of this deletes what is on our servers: for that, use section 2.

2. Remove your record from our servers

For the device to work, we store the activation code, the device identifier, the model and the app version (and, if you signed in with an ID, the ID, username and password you entered, which stay in the registration kept by the administrator), as well as the record of the days each device was used. If you subscribed through Apple, the receipts follow section 7-A of the Privacy Policy. To delete this record:

Write down the Device code (shown under Settings → My account, or on the sign-in screen; on Android, on the sign-in screen).
Send an email to suporte@skplayer.app with the subject “Delete my data”, including the device code.
We reply and complete the request within 15 days.

3. What is not deleted here

Your playlist stays with the service it comes from, and that is where you ask for it to be deleted. We may also keep the minimum required by law, as described in the Privacy Policy.