Support

On Roku, search for SkPlayer in the channel store (if it doesn't show up, search for SkPlayer.devs, with the dot). On Android TVs and Fire TV (Android), install it with Downloader or NTDown using the codes on the Download page. BagPlay is also on the Microsoft Store (Windows and Xbox). BagPlay and NexPlay are on the Amazon store for Fire TV with Vega OS: in the store search, type BagPlay or NexPlay as one word, no space. On other platforms the app is still in development or under review — see where to install.

It shows up on the home screen of SK Player or BagPlay, and also under Settings › Information. It has eight characters, in the format XXXX-XXXX.

Go to Manage device, enter the code and open Manage playlist. Paste the address you already have. M3U, M3U8 and Xtream Codes are supported, up to 20 playlists per device.

Installing is free, and no content comes with the app. Use of the player is enabled in one of two ways:

Managed access — you sign in with the ID, username and password, or with the device code, from a service that uses our panel to set up playlists and manage devices across several platforms. The administrator of that service is the one who pays for the panel, under their contract and the tiers of devices in use. What you pay them is agreed directly with them.

Apple subscription (iPhone, iPad and Mac) — a monthly or yearly plan bought inside the app with your Apple Account, at the price for your country shown by Apple before you confirm. It unlocks the player for use with your own playlist. It does not include content and does not, on its own, unlock the ID or code of a managed access. See the Terms, section 5-A.

Once the app is available on the App Store: on the Apple subscription card, choose the monthly or yearly plan and confirm with your Apple Account. You don’t need to create an SK Player account. On another iPhone, iPad or Mac with the same Apple Account, tap Restore purchases. The free trial, when shown, is only for accounts Apple considers eligible.

They are three separate things. The player license is the right to use the app: it comes from the Apple subscription or from managed access. Managed access is the account an administrator sets up in our panel; it depends on your registration being active with that administrator and on their management service being up to date. Playlist validity is the term of the content service, set by whoever provides the playlist — it depends neither on us nor on Apple.

The subscription is managed by Apple. On iPhone or iPad: Settings › [your name] (Apple Account) › Subscriptions. On Mac: open the App Store, click your name and then Account Settings; under Subscriptions, click Manage. In the app, Manage subscription opens the same screen. If you cancel, access continues until the end of the period already paid. Refunds are requested from Apple at reportaproblem.apple.com and follow Apple’s rules: we cannot refund purchases made through Apple.

The subscription unlocks the player, not the content. The playlist is a separate service, with the term and rules of whoever provides it. If it expires or the provider rejects the account, the subscription stays active, but there is nothing to play until the playlist is renewed with the provider or replaced with another authorized playlist. You don’t need to buy the player again.

Contact whoever gave you the ID, username and password or the code: only the administrator of that service can resolve a restriction on their account (for example, a suspended registration, an expired playlist or a pending issue with their management service). If the message is about the connection, check your internet and try again in a few minutes. If you have an Apple subscription, it remains valid: you can use the player with your own authorized playlist, without buying again. The subscription does not unlock the playlists of the managed access.

On the sign-in screen, enter the Xtream Codes server address (with the username and password) or the M3U link you received from an authorized service. This data is stored only on the device, and the app connects directly to that server: it is not sent to our panel. Only use content you have the right to access — see Legitimate use.

No. SK PLAYER and BagPlay do not provide playlists, do not host anything and do not recommend providers. They only play the addresses that the user adds. See the Legitimate use page.

Go to Move to another device. Enter the code of the new device — it must not be registered yet — and confirm with the name of one of your playlists or with the name shown in “Hello, …” on the home screen. The old device stops working.

Write to suporte@skplayer.app with the new code shown on the TV. The change is checked carefully, so that no one can move someone else's device.

It's usually the playlist, not the app. Check that your playlist address is active. SK Player automatically tries another source from your playlist when one fails.